FAQ


HOW DO I PLACE AN ORDER?

Place your order by clicking on your desired item then select the “Add to Cart” option. Once you’ve picked what you like, proceed to Check Out and follow the payment instructions on your screen.

WHERE IS YOUR COMPANY BASED?

We are based in New Zealand but trade Worldwide

ARE YOUR PRICES IN NEW ZELAND DOLLARS?

No, all pricing is in USD Dollars unless otherwise stated.

CAN I PLACE AN ORDER OUTSIDE OF NEW ZEALAND?

Yes, you can place the order from almost any country.

WHERE DO YOU SHIP TO?

Currently, we ship to the United States, Canada, United Kingdom, Australia and New Zealand.

WHAT ABOUT CUSTOMS FEES?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

CAN I CANCEL OR MODIFY MY ORDER AFTER I HAVE PAID FOR IT?

Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

WHAT PAYMENT METHODS DOES SEDONA MOONRISE ACCEPT?

We accept all major credit cards - Visa, MasterCard, and American Express. We also accept payments through a secure PayPal gateway and bank deposit.

IS MY CREDIT CARD PROTECTED?

Absolutely. All transactions are 100% secure and encrypted and we don't store any of your payment information.

WHERE DO YOU SHIP FROM? 

We ship from trusted suppliers within New Zealand and directly from Worldwide suppliers.

DO YOU HAVE ALL YOUR PRODUCTS IN STOCK?

  • We have products on hand from our suppliers in New Zealand (depending on stock available from our suppliers)
  • We physically stock some items but it is limited
  • We offer "direct to customer" products from suppliers internationally
  • Products sourced internationally is sent directly from the wholesaler to your door. We do not touch these products. We source and order products at discounted prices so you get the lowest price.

HOW SOON WILL I GET MY ORDER?

Within NZ - you should receive your order within 2-5 business days. (if sourced from NZ supplier) Worldwide supplier expect delivery within 5-21 days business days)

Rest of the World - you should receive your order within 5-21 business days.

Items that are sourced internationally and shipped to our customers in New Zealand - you should receive your order within 5-21 business days.

There are no rush orders for International deliveries. We are not held responsible for any issues or delays in International customs.

I HAVEN'T RECEIVED MY ORDER YET. WHAT'S GOING ON?

Please send an email to hello@sedonamoonrise.com with your full name and order number if:

  • You are in the NZ and it’s been over 10 business days since you placed your order, or
  • You are outside of NZ and it’s been over 25 business days since you placed your order

Please note that overseas shipments may take longer to arrive due to your country’s customs laws and regulations. Sedona Moonrise is not responsible for any fees or tariffs and does not collect VAT, duties, or taxes. For more information regarding your country’s customs policies, please contact your local customs office.

WHAT ABOUT REFUNDS & RETURNS?

Please read our full Refund and Return Policy here

IS MY INFORMATION PRIVATE AND SECURE?

Yes, Please read our full Privacy Policy here

WHAT ARE YOUR TERMS OF SERVICE?

Please read our full Terms of Service here

I SEE THAT YOU HAVE TWO BUSINESS NAMES ASSOCIATED WITH YOUR STORE?

Yes, Our Company Name is Courageously Free Limited and is a registered company in New Zealand. Our store Name is Sedona Moonrise and it trades under Courageously Free Limited

ANY OTHER QUESTIONS?

email us at hello@sedonamoonrise.com and we are happy to help.

 

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